FAQ's

What should I bring with me when I come for a scheduled appointment?

We would highly recommend that the following items are brought with you for your appointment.

  • Your insurance information.
  • A referral letter from your GP or family doctor.
  • All Xray reports and test results from your primary care or referring GP.
  • A complete list of all medications that you are currently taking.
  • A list of any known drug allergies and the symptoms you may have from taking these medicines.
  • If you have had surgery anywhere else, please bring a copy of your operation report.

Are my medical records kept private and confidential?

Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Ordinarily we will not release the contents of your medical file without your consent.

Do I need a referral to make an appointment?

Most medical specialists will accept only referred patients. This is partly to ensure that the specialist you are seeing is appropriate for you and/or your condition.

How can my family doctor help me to obtain specialist medical care?

Before seeing any medical specialist, it is always preferable to talk to your own family doctor, who can discuss your condition with you and advise on whether any specialist care is appropriate. If it is appropriate, he or she can help you to choose the specialist best suited. Your family doctor can help the specialist to care for you better by providing relevant information about your health. Communicating with the specialist will also enable your family doctor to care for you better during and after your specialist treatment.

What should I expect during first visit?

During your initial visit, the doctor will explain the specific test or procedure you want, help you visualise the results and go over the risks. He may do a physical examination and ask you a few questions. Once you have the test done then he/she will decide what your diagnosis and appropriate treatment will be.